Understand the problem
What are you trying to improve, who is affected, and what do you use today? We listen first and write it down in plain words.
How a project works
Four steps, one at a time
Clear deliverables at each step, and a review before the next. We agree the scope and timing of each step with you up front, and keep you informed throughout.
Define a small first step
We agree one useful piece of work with a clear deliverable and boundaries: what is included and what is not.
Build and test
We build it and test it with the people who will use it. Anything that does not work is fixed or dropped.
Review and support
We review the result together, hand over what you need to keep it running, and decide whether a next step is worth it.